Cancellation & Refund Policy

Cancellation & Refund Policy

Last Updated: 30 August 2026

At ZORVA NOIR, we want our customers to have a smooth and transparent shopping experience. This Cancellation & Refund Policy explains when an order can be cancelled and when a refund may be issued.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

To request cancellation, please contact ZORVA NOIR as soon as possible with your order number.

Once an order has been processed and handed over to the courier, cancellation may no longer be possible.

2. Cancellation Before Dispatch

If your cancellation request is received and accepted before dispatch:

  • The order will be cancelled.
  • For prepaid orders, the eligible amount will be refunded through the applicable payment method or payment gateway.
  • Any applicable refund will be processed after cancellation is confirmed.

3. Cancellation After Dispatch

Once an order has been dispatched, it generally cannot be cancelled through our system.

If you no longer wish to receive a dispatched order, please contact us. Depending on the shipment status, we may advise you on the available options.

Any refund, where applicable, will be subject to the terms of our Return & Replacement Policy.

4. Refund Eligibility

A refund may be considered in circumstances including:

  • An order is cancelled before dispatch.
  • Payment was successfully received but the order could not be fulfilled.
  • A product was incorrectly supplied by ZORVA NOIR.
  • A product was received damaged, leaking, or defective, subject to verification.
  • A refund is otherwise required under applicable law.

Refunds are subject to verification and the applicable policies of ZORVA NOIR.

5. Perfume and Fragrance Products

Because perfumes and fragrances are personal-use products, opened, sprayed, used, or tampered-with products are generally not eligible for return or refund merely because the customer does not like the fragrance, scent, projection, or longevity.

Fragrance perception varies from person to person due to individual preferences, skin chemistry, climate, application method, and other factors.

This does not affect a customer’s rights in relation to products that are defective, damaged, leaking, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

6. Damaged, Leaking, or Defective Products

If you receive a perfume that is:

  • Damaged
  • Leaking
  • Broken
  • Defective
  • Incorrectly supplied

please contact us as soon as possible after delivery.

We may request:

  • Order number
  • Photographs of the package
  • Photographs of the product
  • Video or photographs of the unboxing
  • Details describing the problem

After verification, we may provide a replacement, refund, or another appropriate resolution.

7. Incorrect Product Received

If you receive a product different from the one ordered, please contact us before opening or using the product.

After verification, ZORVA NOIR may arrange a replacement or refund as appropriate.

8. Failed or Duplicate Payments

If money has been deducted from your bank account or payment method but the order was not successfully created, please contact us with the transaction details.

In cases of duplicate payment for the same order, the additional verified payment may be refunded.

Payment processing and settlement times may depend on the relevant bank, payment gateway, or financial institution.

9. Cash on Delivery Orders

For Cash on Delivery orders, no advance product payment is normally collected.

If a COD shipment is refused or repeatedly remains undelivered because of customer-related reasons, ZORVA NOIR may restrict COD availability for future orders.

10. Promotional and Discounted Orders

Products purchased using promotional discounts, coupons, special offers, or promotional pricing remain subject to this Cancellation & Refund Policy and any specific terms applicable to the promotion.

Certain promotional offers may have additional cancellation or refund restrictions, which will be communicated with the relevant offer.

11. Refund Method

Where a refund is approved, prepaid orders will generally be refunded through the original payment method or another appropriate method supported by the payment provider.

For certain circumstances, ZORVA NOIR may contact the customer to obtain the information necessary to process the refund.

12. Refund Processing Time

Once a refund has been approved and initiated by ZORVA NOIR, the time required for the amount to appear in the customer’s account may vary depending on:

  • Payment gateway
  • Bank
  • Card issuer
  • UPI provider
  • Financial institution

ZORVA NOIR is not responsible for delays caused by banks, payment gateways, or other financial institutions after the refund has been successfully initiated.

13. Shipping Charges

Unless otherwise required by applicable law or specifically approved by ZORVA NOIR, original shipping charges may not be refundable for customer-requested cancellations or returns.

Where a product is confirmed to have been incorrectly supplied, damaged, defective, or otherwise eligible for a refund due to an issue attributable to ZORVA NOIR, applicable shipping charges may be considered as part of the resolution.

14. Non-Refundable Situations

A refund may not be available where:

  • The customer simply changes their mind after purchase.
  • The customer does not like the fragrance or fragrance profile.
  • The product has been opened, sprayed, used, or tampered with, except where applicable law provides otherwise.
  • The product has been damaged after delivery due to improper handling or storage.
  • The customer provides an incorrect delivery address.
  • The customer refuses or fails to accept a shipment for reasons unrelated to a product defect.
  • The customer fails to follow applicable return instructions.

These restrictions are subject to applicable consumer protection laws.

15. Return of Products

Where a return is approved, the customer must follow the return instructions provided by ZORVA NOIR.

Returned products should generally be:

  • Unused
  • Unopened
  • In original condition
  • In original packaging
  • Complete with applicable accessories or promotional items

Products returned without authorization may not be accepted.

Please refer to our Return & Replacement Policy for detailed return conditions.

16. Refund for Undelivered or Returned Shipments

If an order is returned to ZORVA NOIR by the courier because of an incorrect address, repeated failed delivery attempts, refusal to accept the shipment, or other customer-related reasons, any refund will be subject to applicable shipping, return, and handling costs, where permitted.

17. How to Request a Cancellation or Refund

Please contact us with:

  • Customer name
  • Order number
  • Registered mobile number
  • Email address
  • Reason for cancellation or refund
  • Photographs or other supporting information, where applicable

We will review the request and inform you of the next steps.

18. Contact Us

For cancellation and refund enquiries, please contact:

ZORVA NOIR

Website: www.zorvanoir.com
Email: zorvanoir@zorvanoir.com
WhatsApp: +91 93884 43309

When contacting us, please mention your order number so that we can assist you more quickly.

Important

This policy is intended as a general e-commerce policy for ZORVA NOIR and should be read together with our Terms & Conditions, Privacy Policy, Shipping & Delivery Policy, and Return & Replacement Policy.

Nothing in this policy is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded under applicable Indian law.

By placing an order with ZORVA NOIR, you acknowledge and agree to this Cancellation & Refund Policy.