Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: 30 August 2026

At ZORVA NOIR, we aim to process and deliver your perfume orders safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered within India.

1. Shipping Availability

ZORVA NOIR currently offers delivery within India, subject to courier service availability at the delivery address.

Some remote, restricted, or otherwise non-serviceable locations may not be eligible for delivery.

The available delivery options and applicable shipping charges will be displayed during checkout.

2. Order Processing

Orders are normally processed after successful confirmation of the order and payment, where applicable.

Orders are generally dispatched within 1–3 business days, excluding Sundays and public holidays.

During sales, promotions, new product launches, festive periods, or unusually high order volumes, processing may take longer.

You will receive an order confirmation and, where available, shipping or tracking information after your order has been dispatched.

3. Estimated Delivery Time

After dispatch, delivery generally takes approximately:

  • 3–7 business days for most locations in India.
  • Additional time may be required for remote or difficult-to-service locations.

These are estimated delivery periods and are not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, courier service, weather, holidays, transportation conditions, and other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

From time to time, ZORVA NOIR may offer:

  • Free shipping promotions.
  • Reduced shipping charges.
  • Minimum-order-value shipping offers.
  • Special promotional delivery offers.

Promotional shipping offers may be subject to additional terms and conditions.

5. Order Tracking

Where tracking is available, customers may receive tracking information through email, SMS, WhatsApp, or other available communication channels.

Tracking information is provided by the relevant courier or logistics partner.

Please allow some time for tracking information to become active after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that the following information is correct:

  • Full name
  • House/building number
  • Street/locality
  • City/town
  • District
  • State
  • PIN code
  • Valid mobile number

ZORVA NOIR is not responsible for delivery problems caused by incorrect, incomplete, or inaccurate information provided by the customer.

7. Delivery Attempts

The courier partner may make multiple delivery attempts according to its standard delivery procedures.

Customers should ensure that someone is available to receive the package when required.

If a shipment cannot be delivered because the customer:

  • Is unavailable after repeated delivery attempts.
  • Refuses to accept the shipment.
  • Provides an incorrect or incomplete address.
  • Provides an incorrect or unreachable telephone number.

the shipment may be returned to us.

Additional shipping or re-delivery charges may apply if the customer requests re-dispatch of a returned order.

8. Delayed Deliveries

Although we work with our logistics partners to deliver orders within the estimated timeframe, delays may occur due to circumstances including:

  • Heavy courier volumes.
  • Weather conditions.
  • Transportation disruptions.
  • Public holidays.
  • Natural disasters.
  • Strikes or other logistical disruptions.
  • Government restrictions.
  • Incorrect delivery information.
  • Remote delivery locations.
  • Other circumstances beyond our reasonable control.

A delivery delay does not automatically qualify an order for cancellation or refund.

If your order appears significantly delayed, please contact us with your order number so that we can assist in checking the shipment status.

9. Damaged or Tampered Packages

Customers are encouraged to inspect the package when it is delivered.

If the outer package appears:

  • Opened.
  • Heavily damaged.
  • Crushed.
  • Wet.
  • Leaking.
  • Tampered with.

please notify the delivery personnel where possible and contact ZORVA NOIR as soon as possible.

Please retain the original packaging until the matter has been resolved.

Photographs and/or an unboxing video may be requested to help us investigate a damage or tampering claim.

10. Damaged, Leaking, or Incorrect Products

If you receive a product that is damaged, leaking, defective, or different from what you ordered, please contact us within the period specified in our Return & Replacement Policy.

We may request photographs, videos, order details, and other information necessary to assess the issue.

After verification, we may provide a replacement, refund, or another appropriate resolution in accordance with our applicable policies.

11. Perfume Shipping

Perfumes and fragrance products may be subject to transportation and courier restrictions because they commonly contain alcohol or other flammable ingredients.

Accordingly, delivery options may vary depending on the destination and the logistics provider’s requirements.

In some circumstances, certain locations or delivery methods may not be available.

If a courier restriction prevents an order from being delivered, we will make reasonable efforts to provide an appropriate alternative or refund, where applicable.

12. Delivery to Remote Locations

Delivery to remote areas, islands, difficult-to-access locations, or locations with limited courier service may require additional time.

Certain PIN codes may not be serviceable by our available logistics partners.

If an order cannot be delivered to the provided location, we may contact the customer to request an alternative address or provide an appropriate resolution.

13. Cash on Delivery

Where Cash on Delivery (COD) is available, COD orders may be subject to additional conditions, serviceability restrictions, or order-value limits.

COD availability is determined by the applicable courier or payment/logistics partner and may vary by PIN code.

Customers placing COD orders are expected to accept and pay for the order when delivered.

Repeated refusal or non-acceptance of COD shipments may result in restrictions on future COD orders.

14. International Shipping

Unless specifically stated otherwise on the website, ZORVA NOIR currently does not guarantee international shipping.

International orders, if offered in the future, may be subject to separate shipping charges, customs duties, taxes, import restrictions, and destination-country regulations.

15. Incorrect or Undeliverable Address

If an order has been dispatched and the customer subsequently provides an incorrect or incomplete address, we may not be able to change the delivery address.

If the shipment is returned to ZORVA NOIR, the customer may be required to pay applicable re-shipping charges before the order is dispatched again.

16. Change of Delivery Address

Customers should contact ZORVA NOIR as soon as possible if they need to correct their delivery address.

Address changes may only be possible before dispatch.

Once an order has been handed over to the courier, we cannot guarantee that the delivery address can be changed.

17. Multiple Products in One Order

Where an order contains multiple products, ZORVA NOIR may ship the products together or separately depending on product availability, warehouse processing, and logistics requirements.

If products are shipped separately, the customer may receive more than one delivery or tracking number.

18. Delivery Confirmation

An order may be considered delivered based on the delivery confirmation or status provided by the applicable courier or logistics partner.

If you believe an order has been incorrectly marked as delivered, please contact us promptly with your order number so that we can investigate with the courier.

19. Shipping Restrictions

ZORVA NOIR reserves the right to restrict or refuse shipment to certain locations where delivery is not reasonably possible or where transportation of fragrance products is restricted by law, courier policy, or other applicable requirements.

20. Customer Responsibility

Customers are responsible for:

  • Providing accurate delivery information.
  • Providing a reachable mobile number.
  • Being available to receive the shipment.
  • Accepting the order upon delivery.
  • Checking the package for visible damage or tampering.
  • Following applicable product handling and storage instructions.

21. Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact us.

ZORVA NOIR

Website: www.zorvanoir.com
Email: zorvanoir@zorvanoir.com
WhatsApp: +91 93884 43309

When contacting us about an order, please provide your order number and the mobile number or email address associated with the order.

Note: Estimated delivery times are provided for guidance only and may vary depending on the delivery location and circumstances affecting the courier or logistics network.

By placing an order with ZORVA NOIR, you acknowledge and agree to this Shipping & Delivery Policy.