Terms & Conditions

Last Updated: 30 August 2026

Welcome to ZORVA NOIR. These Terms & Conditions govern your use of the ZORVA NOIR website and your purchase of our perfumes, fragrances, gift sets, and related products.

Business & Brand Information
ZORVA NOIR™ is a fragrance brand operated by MALABAR ONLINE. All orders placed through zorvanoir.com are processed, billed and fulfilled by MALABAR ONLINE.

By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About ZORVA NOIR

ZORVA NOIR is an online fragrance and perfume brand offering perfumes and related fragrance products through its website.

For the purpose of these Terms & Conditions, “ZORVA NOIR”, “we”, “us”, or “our” refers to the ZORVA NOIR brand and its website, while “you” or “customer” refers to the person accessing the website or purchasing our products.

2. Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

Use the website for any unlawful or fraudulent purpose.
Attempt to gain unauthorized access to the website or its systems.
Copy, reproduce, modify, or distribute website content without permission.
Interfere with the operation or security of the website.
Submit false, misleading, or fraudulent information while placing an order.

We reserve the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, fragrance notes, photographs, sizes, packaging details, and other information displayed on the website are accurate.

However:

Product colours and packaging may appear slightly different depending on your device or screen settings.
Packaging, labels, or presentation may occasionally be updated without prior notice.
Fragrance perception can vary from person to person depending on skin type, body chemistry, environment, temperature, and personal preference.
Fragrance notes mentioned on the website are intended to describe the character and profile of the fragrance and should not be considered a guarantee of an identical experience for every customer.

4. Fragrance and Personal Preference

Perfume is a personal product and individual preferences may vary.

ZORVA NOIR does not guarantee that a particular fragrance will be preferred by every customer. Differences in fragrance performance, longevity, projection, or perception may occur due to individual skin chemistry, climate, application method, and other environmental factors.

We recommend reviewing the product information and fragrance profile before placing an order.

5. Product Sizes

Our products may be available in different sizes, such as 30 ml, 50 ml, and 100 ml, depending on the particular product.

The available sizes, prices, and variants will be displayed on the respective product page.

Please verify the selected fragrance and size before completing your purchase.

6. Pricing

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change product prices, offers, discounts, and promotional pricing at any time without prior notice.

Any price change will not affect an order that has already been successfully confirmed, except where an obvious pricing or technical error has occurred.

7. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted and confirmed when you receive an order confirmation from us or when the order status is confirmed through the website.

We reserve the right to cancel or refuse an order in circumstances including:

Product unavailability.
Incorrect or incomplete customer information.
Suspected fraudulent or unauthorized transactions.
Technical or pricing errors.
Delivery restrictions.
Circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the applicable refund will be processed according to our Refund & Cancellation Policy.

8. Payment

We may offer payment methods such as:

UPI
Credit cards
Debit cards
Net banking
Wallets
Other payment methods made available through our payment partners
Cash on Delivery, where available

Payment information is processed through authorized payment service providers. ZORVA NOIR does not normally store complete card or banking credentials on its website.

You agree to provide accurate payment and billing information when placing an order.

9. Shipping & Delivery

Orders will be shipped to the delivery address provided by the customer during checkout.

Delivery times displayed on the website are estimates and may vary depending on:

Delivery location
Courier availability
Weather conditions
Public holidays
Logistics disruptions
Natural disasters
Government restrictions
Other circumstances beyond our reasonable control

ZORVA NOIR is not responsible for delays caused by courier companies or circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address, telephone number, and other required information.

10. Delivery Attempts

Customers should ensure that someone is available to receive the package where required.

If a shipment is returned because of:

Incorrect address
Incomplete address
Customer unavailable after repeated delivery attempts
Refusal to accept the package
Incorrect contact information

additional shipping charges may apply for re-delivery, where applicable.

11. Inspection on Delivery

Customers are encouraged to inspect the package at the time of delivery.

If the package appears visibly damaged, opened, leaking, or tampered with, please notify the delivery personnel where possible and contact ZORVA NOIR as soon as possible.

Photographs or videos of the package and product may be requested to assist with the investigation.

12. Damaged, Leaking or Incorrect Products

If you receive a product that is damaged, leaking, defective, or different from the product you ordered, please contact us within the period specified in our Return & Refund Policy.

We may request:

Order number
Photographs of the package
Photographs or video of the product
Unboxing video, where available
Details of the issue

After reviewing the claim, we may provide an appropriate replacement, refund, or other resolution in accordance with our applicable policy.

13. Returns and Refunds

Returns, replacements, cancellations, and refunds are subject to our Return & Refund Policy.

Due to the personal nature of perfume and fragrance products, certain products may not be eligible for return once opened, used, sprayed, or tampered with, except where the product is defective, damaged, leaking, or incorrectly supplied.

Please review our Return & Refund Policy before placing an order.

14. Order Cancellation

Customers may request cancellation of an order before it has been dispatched, subject to our cancellation policy.

Once an order has been dispatched, cancellation may no longer be possible.

If an order has already been shipped, the customer may need to follow the applicable return or delivery-refusal procedure.

15. Promotions and Discounts

From time to time, ZORVA NOIR may offer promotional codes, discounts, gifts, special offers, or other promotional campaigns.

Promotions may be subject to specific terms, including:

Validity period
Minimum order value
Eligible products
Maximum discount
One-time use restrictions
Customer eligibility

Promotional offers cannot be combined unless specifically stated.

ZORVA NOIR reserves the right to modify or withdraw promotional offers where permitted.

16. Gift Cards and Promotional Credits

If gift cards, vouchers, store credits, or promotional credits are offered through the website, they may be subject to additional terms specified at the time of issue.

Unless specifically stated otherwise, promotional credits are not transferable and cannot be exchanged for cash.

17. Intellectual Property

All content available on the ZORVA NOIR website, including but not limited to:

Brand name
Logos
Product names
Product photographs
Packaging designs
Text
Graphics
Website design
Videos
Marketing materials

is owned by or licensed to ZORVA NOIR and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit our content without prior written permission.

18. User Reviews and Content

If customers submit reviews, photographs, comments, testimonials, or other content to ZORVA NOIR, they agree that the content should be genuine, lawful, and not misleading.

We reserve the right to remove content that is:

Offensive
Abusive
Fraudulent
Misleading
Illegal
Promotional spam
Infringing on third-party rights

Where permitted by law, ZORVA NOIR may use submitted reviews or testimonials for marketing and promotional purposes.

19. Third-Party Services

Our website may use third-party service providers for services including payment processing, shipping, analytics, communications, hosting, marketing, and other technical functions.

The use of third-party services may be subject to their respective terms and privacy policies.

20. Website Availability

We make reasonable efforts to keep the website available and functioning properly. However, we do not guarantee that the website will always be:

Available without interruption.
Free from errors.
Free from viruses or other harmful components.
Compatible with every device or browser.

We may temporarily suspend the website for maintenance, upgrades, security, or other operational reasons.

21. Limitation of Liability

To the maximum extent permitted by applicable law, ZORVA NOIR shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded under applicable law.

22. Product Safety

Perfumes and fragrances are intended for external use only.

Customers should:

Follow the instructions provided with the product.
Avoid contact with eyes.
Do not ingest perfume.
Keep products away from children unless specifically intended for them.
Keep perfume away from excessive heat, flames, and direct sunlight.
Discontinue use if irritation or an allergic reaction occurs.

Customers with known sensitivities or allergies should review the product information and ingredients before use.

ZORVA NOIR is not responsible for reactions resulting from individual sensitivity, misuse, improper storage, or failure to follow product instructions, subject to applicable law.

23. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using the website, you acknowledge and agree to the practices described in our Privacy Policy.

24. Changes to These Terms

ZORVA NOIR reserves the right to update or modify these Terms & Conditions from time to time.

Changes will become effective when the updated version is published on this website.

Customers are encouraged to review this page periodically.

25. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws, disputes arising from the use of the website or purchase of products shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant matter.

26. Contact Us

If you have any questions regarding these Terms & Conditions, orders, products, or our policies, please contact ZORVA NOIR.

ZORVA NOIR

Website: www.zorvanoir.com
Email: zorvanoir@zorvanoir.com
WhatsApp: +91 93884 43309

By using the ZORVA NOIR website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.