Privacy Policy

Privacy Policy

Last Updated: 30 August 2026

At ZORVA NOIR, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how ZORVA NOIR collects, uses, stores, and protects information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

By using the ZORVA NOIR website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you:

  • Create an account.
  • Place an order.
  • Subscribe to our newsletter or promotional communications.
  • Contact customer support.
  • Submit a review or feedback.
  • Participate in a promotion or campaign.
  • Contact us through WhatsApp, email, social media, or other communication channels.

Depending on how you use our website, this information may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Mobile/telephone number
  • Order details
  • Payment and transaction information
  • Customer account information
  • Communication and customer-service records
  • Product reviews and feedback

We only request information that is reasonably necessary to provide our products and services.

2. Payment Information

Payments made through our website may be processed by third-party payment service providers.

For security reasons, ZORVA NOIR does not normally have access to or store your complete credit card, debit card, banking, UPI, or other sensitive payment credentials.

Payment information may be processed directly by the relevant payment gateway or financial institution according to its own privacy policy and security practices.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • General website usage information

This information may be used to improve website performance, security, functionality, and user experience.

4. Cookies

ZORVA NOIR may use cookies and similar technologies to improve your experience on our website.

Cookies may be used for purposes such as:

  • Keeping products in your shopping cart.
  • Maintaining login sessions.
  • Remembering preferences.
  • Understanding website usage.
  • Improving website performance.
  • Providing relevant marketing or promotional content.
  • Preventing fraudulent or unauthorized activity.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil orders.
  • Deliver products to you.
  • Process payments and refunds.
  • Provide customer support.
  • Communicate with you about your orders.
  • Respond to enquiries and complaints.
  • Manage customer accounts.
  • Improve our website, products, and services.
  • Prevent fraud and unauthorized transactions.
  • Maintain website security.
  • Send promotional communications where permitted.
  • Conduct analytics and understand customer preferences.
  • Comply with applicable legal and regulatory requirements.

6. Marketing Communications

Where permitted by applicable law, we may send you information about ZORVA NOIR products, new launches, offers, discounts, promotions, and other updates.

You may choose to stop receiving promotional communications at any time by using the unsubscribe option in an email or by contacting us.

Please note that even if you opt out of promotional communications, we may still contact you regarding important transactional matters, such as order confirmations, delivery updates, payment issues, or customer-service matters.

7. Sharing of Information

We do not sell or rent your personal information to third parties for their own independent marketing purposes.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment gateways and payment processors.
  • Courier and logistics companies.
  • Website hosting and technical service providers.
  • IT and security service providers.
  • Customer support and communication providers.
  • Analytics and marketing service providers.
  • Professional advisers, where necessary.
  • Government authorities or law-enforcement agencies where legally required.

These parties may receive only the information reasonably necessary to provide their services or fulfil a legitimate business or legal purpose.

8. Shipping Information

To deliver your order, we may share necessary information such as your:

  • Name
  • Delivery address
  • Mobile number
  • Order details

with our courier, logistics, shipping, or delivery partners.

This information is used to facilitate delivery and related customer-service activities.

9. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, such as payment gateways, social media platforms, courier services, analytics tools, or other external services.

ZORVA NOIR is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfil orders and provide services.
  • Maintain business and transaction records.
  • Resolve disputes.
  • Provide customer support.
  • Prevent fraud and misuse.
  • Meet accounting, tax, legal, and regulatory obligations.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

12. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to certain personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain promotional communications.
  • Raise a complaint regarding the handling of your personal information.

Requests may be subject to reasonable verification requirements and applicable legal limitations.

13. Children’s Privacy

Our website and products are not specifically directed toward children.

We do not knowingly seek to collect personal information from children without appropriate consent where such consent is required by law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

14. Fraud Prevention and Security

We may use personal and technical information to detect, investigate, and prevent:

  • Fraudulent orders.
  • Unauthorized transactions.
  • Account abuse.
  • Website attacks.
  • Other unlawful or harmful activities.

We may share relevant information with payment providers, service providers, authorities, or other parties where reasonably necessary to protect our business, customers, or legal rights.

15. Social Media

ZORVA NOIR may maintain social media profiles and may provide social media features or links through our website.

Interactions with social media platforms are subject to the privacy policies and terms of those platforms.

Information voluntarily shared with us through social media may be used to respond to enquiries, provide customer support, or communicate with you.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

ZORVA NOIR

Website: www.zorvanoir.com
Email: zorvanoir@zorvanoir.com
WhatsApp: +91 93884 43309

We will make reasonable efforts to review and respond to privacy-related enquiries in accordance with applicable law.

By using the ZORVA NOIR website, you acknowledge that you have read and understood this Privacy Policy.