Return & Replacement Policy

Last Updated: 30 August 2026

At ZORVA NOIR, we take care to ensure that every perfume is properly packed and dispatched. This Return & Replacement Policy explains the conditions under which products may be returned or replaced.

1. Return Policy

Due to the personal nature of perfume and fragrance products, returns are generally accepted only for products that are:

Received damaged.
Received leaking.
Received defective.
Incorrectly supplied.
Damaged during transportation.

For hygiene and product-safety reasons, opened, sprayed, used, or tampered-with perfume products are generally not eligible for return or replacement due to change of mind or fragrance preference, subject to applicable law.

2. Eligibility for Return or Replacement

To be eligible for a return or replacement, please contact ZORVA NOIR as soon as possible after receiving the order.

The product should generally be:

Unused.
Unopened, where applicable.
In its original packaging.
In the condition in which it was received.
Accompanied by the original order details.

Products that have been used, sprayed, modified, damaged after delivery, or tampered with may not qualify for return or replacement, except where required by applicable law.

3. Damaged Products

If your perfume bottle or packaging arrives damaged, please contact us promptly.

Examples include:

Broken bottle.
Cracked bottle.
Damaged spray mechanism.
Significant packaging damage.
Leakage.
Product damaged during transportation.

Please retain the original packaging until the issue has been resolved.

4. Leaking Products

If a perfume is leaking when received, please avoid using the product and contact us as soon as possible.

We may request photographs or video showing:

The perfume bottle.
The leakage.
The outer packaging.
Shipping label.
Any visible damage.

After verification, ZORVA NOIR may provide a replacement or refund, as appropriate.

5. Incorrect Product

If you receive a fragrance or size different from the one you ordered, please contact us before opening or using the product.

After verification, we may arrange:

Replacement with the correct product; or
A refund, where appropriate.

The incorrectly supplied product may need to be returned according to the instructions provided by ZORVA NOIR.

6. Change of Mind

Perfume is a highly personal product and fragrance preferences vary between individuals.

Therefore, returns or replacements are generally not accepted simply because a customer does not like the fragrance, scent profile, projection, longevity, or performance, particularly after the product has been opened or used.

This does not affect any rights available to customers under applicable consumer protection laws.

7. Product Performance and Fragrance Perception

Differences in fragrance performance can occur due to:

Individual skin chemistry.
Body temperature.
Climate and humidity.
Application method.
Storage conditions.
Personal perception.
Fragrance concentration and composition.

Such differences do not necessarily indicate that a product is defective.

8. Unopened Products

Where a return is approved for an eligible unopened product, the product must generally remain:

Sealed.
Unused.
Unopened.
In original packaging.
Free from damage or tampering.

Approval of an unopened return is subject to the applicable order and return conditions.

9. Return Request Procedure

To request a return or replacement, please contact ZORVA NOIR and provide:

Customer name.
Order number.
Registered mobile number.
Email address.
Reason for the return/replacement.
Photographs of the product.
Photographs of the outer packaging.
Video or photographs of the unboxing, where available.

Providing an unboxing video is strongly recommended for damaged, leaking, or incorrect-product claims because it can help us investigate the condition of the package when it was received.

10. Return Authorization

Customers should not send products back without first contacting ZORVA NOIR and receiving return instructions.

Unauthorized returns may not be accepted or processed.

If a return is approved, we will provide the applicable return instructions.

11. Return Shipping

Where the product is confirmed to have been damaged, defective, leaking, or incorrectly supplied due to an issue attributable to ZORVA NOIR or the delivery process, ZORVA NOIR may arrange or reimburse appropriate return shipping, depending on the circumstances.

For customer-requested returns where permitted, the customer may be responsible for applicable return shipping costs.

12. Replacement

Where a replacement is approved, ZORVA NOIR may provide the same fragrance and size as originally ordered, subject to availability.

If the same product is unavailable, we may offer an alternative resolution, such as:

Another suitable product of comparable value.
Store credit.
Refund.

The available resolution will depend on the circumstances and applicable law.

13. Refund Instead of Replacement

In certain circumstances, a replacement may not be possible.

Examples include:

Product unavailable.
Product discontinued.
Stock limitations.
Delivery restrictions.
Other reasonable circumstances.

In such cases, ZORVA NOIR may provide an appropriate refund or alternative resolution.

14. Inspection and Verification

All return and replacement requests are subject to verification.

We may inspect:

Product condition.
Packaging.
Batch or product details.
Shipping information.
Photographs or videos provided by the customer.
Courier records, where applicable.

We reserve the right to reject claims that do not meet the requirements of this policy, subject to applicable law.

15. Products Damaged After Delivery

ZORVA NOIR is generally not responsible for damage caused after delivery due to:

Improper handling.
Improper storage.
Exposure to excessive heat.
Direct sunlight.
Accidental damage.
Modification or tampering.
Incorrect use of the product.

Perfumes should be stored in a cool, dry place away from excessive heat, flames, and direct sunlight.

16. Promotional and Free Products

Products supplied as free gifts or promotional items may have different return or replacement conditions.

Unless otherwise stated, free promotional products are not eligible for separate refunds.

17. Return Timeframe

Customers should contact ZORVA NOIR as soon as possible after delivery if they receive a damaged, leaking, defective, or incorrect product.

Any specific return timeframe communicated on the website, order confirmation, or by customer support will apply to that particular order or promotion.

Claims received after the applicable timeframe may not be accepted, subject to applicable law.

18. Refunds

Where a refund is approved, it will be processed according to our Cancellation & Refund Policy.

Refund processing times may vary depending on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

19. Exchange of Fragrance

We generally do not offer exchanges merely because a customer changes their mind about a fragrance or prefers a different scent.

However, replacement may be provided where the product is confirmed to be damaged, defective, leaking, or incorrectly supplied.

20. Contact Us

For return or replacement requests, please contact:

ZORVA NOIR

Website: www.zorvanoir.com
Email: zorvanoir@zorvanoir.com
WhatsApp: +91 93884 43309

When contacting us, please provide your order number and the mobile number or email address associated with the order.

Important

This Return & Replacement Policy should be read together with the ZORVA NOIR Terms & Conditions, Privacy Policy, Shipping & Delivery Policy, and Cancellation & Refund Policy.

Nothing in this policy is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded under applicable Indian law.

By placing an order with ZORVA NOIR, you acknowledge and agree to this Return & Replacement Policy.